Privacy Policy

Introduction

Silent Menu, Inc. ("Silent Menu", "we", "us", or "our") operates the Silent Menu AI ordering platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our services, including our text-based ordering system, website, and restaurant dashboard.

By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Information you provide

• Phone number — used to receive and respond to your text messages for ordering.
• Order details — the food items, quantities, modifications, and preferences you communicate via text.
• Payment information — processed securely through our third-party payment processor (Stripe). We do not store your full credit card number.
• Contact information — name and email address if you contact us through our website or support channels.

Information collected automatically

• Message metadata — timestamps, delivery status, and message type (SMS, iMessage, RCS).
• Conversation data — the text of your messages as processed by our AI to understand and fulfill your order.
• Device and browser data — IP address, browser type, and operating system when you visit our website.
• Analytics data — we use Google Analytics to understand how visitors interact with our website.

How We Use Your Information

• Process and fulfill your food orders.
• Communicate with you about your order status.
• Improve our AI's ability to understand and parse natural language orders.
• Provide customer support.
• Send order confirmations and receipts.
• Analyze usage patterns to improve our service.
• Comply with legal obligations.

AI Processing

Our service uses artificial intelligence to interpret your text messages and convert them into structured food orders. Your messages are processed by third-party AI models (via OpenRouter) to understand your intent. We do not use your order conversations to train AI models. The AI processing is limited to understanding and fulfilling your current order.

Data Sharing

We share your information only as necessary to provide our services:

• Restaurant partners — your order details are shared with the restaurant preparing your food.
• Payment processors — Stripe processes your payment securely under their own privacy policy.
• Messaging providers — we use third-party messaging services to deliver text messages to your phone.
• AI providers — your message text is processed by AI services to parse your order.

We do not sell your personal information to third parties.

Data Retention

We retain your conversation and order data for up to 12 months after your last interaction to provide order history and support. You may request deletion of your data at any time by contacting us.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption in transit (TLS), secure database storage, and access controls. However, no method of transmission over the internet is 100% secure.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Opt out of certain data processing.
• Data portability.

To exercise any of these rights, contact us at [email protected].

Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy, contact us at:

• Privacy — [email protected]
• General — [email protected]